Privacy policy

Last updated: April 24, 2026

Ribbon.Co (“we”, “us”, or “our”) operates this website and all related services (the “Services”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with us.

By using our Services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We may collect the following categories of personal information:

  • Contact details: name, billing/shipping address, email address, phone number.

  • Payment information: credit/debit card numbers, payment account details, transaction history (payment processing is handled by secure third‑party providers).

  • Account information: username, password, preferences, settings.

  • Transaction information: products viewed, added to cart, purchased, returned, or exchanged.

  • Communications: any information you provide when contacting our customer support team.

  • Device and usage information: IP address, browser type, operating system, interaction with our website (e.g., pages visited, time spent).

We collect this information directly from you (when you create an account, place an order, or contact us), automatically through cookies and similar technologies, and from our service providers.

How We Use Your Information

We use your personal information to:

  • Provide and improve our Services – process your orders, payments, returns; manage your account; remember your preferences; recommend products.

  • Communicate with you – send order updates, respond to inquiries, provide customer support.

  • Marketing and advertising – with your consent, send promotional emails (you may opt out at any time) and show relevant online ads.

  • Security and fraud prevention – protect against unauthorised access, detect fraudulent activity, and keep our Services safe.

  • Comply with legal obligations – respond to lawful requests from authorities or enforce our terms.

How We Share Your Information

We do not sell or rent your personal information. We may share it only in these circumstances:

  • With service providers who help us operate our business (e.g., payment processors, shipping carriers, email platforms, cloud storage). They are contractually required to protect your data and use it only for the services they provide to us.

  • With business partners for marketing purposes, only where you have given consent or as permitted by law.

  • When you direct us to – for example, to ship a product to a gift recipient or when you use a social media login.

  • For legal reasons – if required by law, court order, or to protect our rights, property, or safety.

  • In connection with a business transfer – such as a merger, acquisition, or bankruptcy.

Your Rights and Choices

Depending on where you live (e.g., UK, EEA, Hong Kong), you may have certain rights regarding your personal information:

  • Access – request a copy of the information we hold about you.

  • Correction – ask us to fix inaccurate or incomplete information.

  • Deletion – request that we delete your information, subject to certain exceptions.

  • Restrict or object – to our processing of your information for specific purposes.

  • Data portability – receive a copy of your information in a structured, machine‑readable format.

  • Withdraw consent – where we rely on consent to process your information (withdrawing consent does not affect the lawfulness of processing before withdrawal).

To exercise any of these rights, please contact us at Ribbonco888@gmail.com. We will respond within the time required by applicable law and may need to verify your identity first.

You also have the right to lodge a complaint with your local data protection supervisory authority.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyse site traffic, and personalise content. You can control cookies through your browser settings. Disabling cookies may affect some functionality of our website.

Data Security and Retention

We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure.

We retain your personal information only as long as necessary to fulfil the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

International Transfers

Your information may be transferred to and processed in countries other than your own. When we transfer data internationally, we rely on recognised legal mechanisms such as Standard Contractual Clauses to ensure an adequate level of protection.

Children’s Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us, and we will take steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us:

📧 Email: Ribbonco888@gmail.com